Grade: 8
Location: Across Sites
INTERPERSONAL SKILLS: Ownership -Functional Skills - Ideas presentation and Taking initiative -Continuous Learning -Customer Centricity
Technical Skills:
- Ability to work in rotating shifts as needed as necessary
- Ticketing and service desk tools
- Windows OS, Chrome OS and basic macOS support
- Microsoft 365 and email systems
- Active Directory user administration (basic)
- Remote support and deployment tools (SCCN, Intune, etc…)
- Basic networking fundamentals (LAN/WAN/Wi-Fi connectivity, Switches, Routers)
- Basic understanding of voice/softphone applications (VOIP knowledge, protocols, etc…)
Responsibilities:
Service Desk Operations & Ticket Management
- Serve as the first point of contact for IT support requests via ticketing systems, email, phone, or chat.
- Log, categorize, prioritize, and resolve incidents and service requests in line with ITIL practices and SLAs.
- Ensure accurate ticket updates, resolution notes, and timely closure.
- Escalate unresolved or complex issues to appropriate L2/L3 teams while maintaining ownership and follow-up.
End-User Support (Hardware & Software)
- Provide troubleshooting and support for end-user hardware, including desktops, laptops, peripherals, and accessories.
- Support operating systems and common business applications.
- Assist with software installation, configuration, and basic troubleshooting.
- Support remote and onsite users using approved remote support tools.
User Account & Access Administration
- Create, modify, and deactivate user accounts in Active Directory and related systems.
- Reset passwords, manage group memberships, and support basic identity and access management tasks.
- Assist with onboarding and offboarding activities following security and HR procedures.
Collaboration & Productivity Tools
- Support email services and Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint.
- Assist users with mailbox configuration, access issues, and basic collaboration features.
- Support soft phone and hard phone front-end user issues (basic voice client troubleshooting).
Systems Monitoring & Basic Administration
- Monitor IT systems, endpoints, and services using approved monitoring tools.
- Identify and report alerts, incidents, or performance issues to senior teams.
- Perform basic system checks and health verification as per documented procedures.
Delegated L2 Support Activities
- Perform delegated tasks from L2 teams in network, systems, and security areas under supervision.
- Execute predefined scripts, standard changes, and routine administrative activities.
- Support basic network connectivity troubleshooting (wired and wireless) at the user level.
Documentation & Knowledge Management
- Maintain accurate documentation for resolved issues, procedures, and FAQs.
- Contribute to the service desk knowledge base and operational runbooks.
- Follow standard operating procedures and update documentation when changes occur.
Customer Experience & Continuous Improvement
- Deliver professional, courteous, and customer-focused support at all times.
- Ensure compliance with IT policies, security guidelines, and data handling standards.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
