Title: Co Leader - Task
Grade: 6
Key Responsibilities:
- Oversee and manage the day-to-day activities and performance of Account Advisors.
- Provide ongoing coaching and on-the-job training to ensure team development and effectiveness.
- Monitor advisor transactions to ensure adherence to quality assurance standards.
- Track and ensure achievement of KPIs (daily, weekly, and monthly) across the team.
- Act as the first point of escalation for handling complex or challenging calls.
- Collaborate with support functions to resolve operational issues and maintain smooth workflow.
- Ensure adherence to schedules across advisors, operations, and monitoring plans.
- Conduct annual performance evaluations for Account Advisors and Senior Account Advisors.
- Monitor real-time call queues and performance dashboards to ensure workload is balanced and team efficiency is optimized.
- Coordinate with the Workforce team daily to apply over- and under-utilization strategies, ensuring SLA compliance and target occupancy rates are met.
- Record and respond to client requests in a timely and effective manner.
- Communicate any required schedule adjustments or staffing changes to the Workforce team.
- Ensure implementation and compliance with end-user privacy and data protection policies.
- Enforce adherence to RCC policies across the team.
- Follow the monitoring plan provided by the Quality team and take timely actions based on its recommendations.
- Identify and lead process improvement initiatives within assigned teams to enhance service quality and operational efficiency, delivering added value to clients.
- Closely monitor performance of underperforming team members (outliers and bottom quartile) and take corrective actions aligned with company policies to drive improvement.
As an employee of our company, you will collaborate with each department
to create and deploy disruptive products. Come work at a growing company
that offers great benefits with opportunities to moving forward and learn
alongside accomplished leaders. We're seeking an experienced and outstanding
member of staff.
This position is both creative and rigorous by nature you need to think
outside the box. We expect the candidate to be proactive and have a "get it done"
spirit. To be successful, you will have solid solving problem skills.
Responsibilities
- Lead the entire sales cycle
- Achieve monthly sales objectives
- Qualify the customer needs
- Negotiate and contract
- Master demos of our software
Must Have
- Bachelor Degree or Higher
- Passion for software products
- Perfect written English
- Highly creative and autonomous
- Valid work permit for Belgium
Nice to have
- Experience in writing online content
- Additional languages
- Google Adwords experience
- Strong analytical skills
What's great in the job?
- Great team of smart people, in a friendly and open culture
- No dumb managers, no stupid tools to use, no rigid working hours
- No waste of time in enterprise processes, real responsibilities and autonomy
- Expand your knowledge of various business industries
- Create content that will help our users on a daily basis
- Real responsibilities and challenges in a fast evolving company
What We Offer
Each employee has a chance to see the impact of his work.
You can make a real contribution to the success of the company.
Several activities are often organized all over the year, such as weekly
sports sessions, team building events, monthly drink, and much more
Perks
A full-time position
Attractive salary package.
Trainings
12 days / year, including
6 of your choice.
Sport Activity
Play any sport with colleagues,
the bill is covered.
Eat & Drink
Fruit, coffee and
snacks provided.
